Love thy employee as thy customer

 
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World class (insert your favorite superlative) customer service.

Many pursue it. Few achieve it. Why?

It's hard.

Here’s where companies get tripped up: customer service is an inside-out process. Your external customer experience reflects internal employee engagement.

If your ideal customer service vision looks like this:

  1. Attentive greeting

  2. Authentic, proactive interactions

  3. A personal connection

  4. Intentional listening

  5. Solution-finding mindset

And your current employee reality is this:

  1. Feeling invisible

  2. Transactional, treated-like-a-number environment

  3. Impersonal interactions from leadership

  4. Ignored ideas and feedback

  5. Problem-focused management

Inevitably, your employees will cast their reality onto your customers.

The value you want your customers to feel must first be given to your team.

Are you willing to love your employees the way you love your customers?

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1 minute readRich SchlentzLeadership, Reality Check, Loyalty, EngagementComment