How to ensure repeatable success
Many companies find value in understanding what went wrong by utilizing a problem-solving process called “root cause analysis”.
The idea is, by identifying a problem’s root cause, it can be prevented from occurring time and time again… ultimately, breaking a problem pattern.
Rarely do organizations invest equal time and energy in understanding what went right.
What if they deployed the same process to identify the root cause of success, ensuring it happens over and over again… creating a success cycle?
|Meetings that sound like this:||Would transform into this:|
|•“No one leaves this room until we figure out what caused us to miss our sales goal last month.”||•“No one leaves this room until we figure out what caused us to exceed our sales goal last month.”|
|•“Who can give me 3 reasons why our quality has dropped?”||•“Who can give me 3 reasons why our quality has improved?”|
|•“We need to figure out what’s behind the drop in our customer service scores.”||•“We need to figure out what’s behind the uptick in our customer experience scores.”|
|•“Who can provide insight into our problem with employee retention?”||•“Who can provide insight into our progress with employee retention?”|
Which conversations would you prefer to be part of?
Want to ensure repeatable success?
Figure out what caused it.
Then, do it over and over.