Fix and Solve

Fix is short-term focused.

The goal is to repair a problem as soon as possible.

Solve is long-term focused.

The goal is to identify the root cause of a problem and prevent it from becoming a pattern.

Both are important and require different mindsets, tools, and skills.

Stop at fix and you’re stuck in a reactive fire-fighting mode.

Start with solve and you're out-of-touch with the immediate pain a problem inflicts.

Whether it’s a technical glitch or frustrating customer experience: fix it…then, solve it.

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