powerful Workshop Topics

If learning isn’t fun, you’re doing it wrong.

 

Engage! Fundamental Tools for Highly Effective Leaders & Managers

Lead Thyself

Understand why self-responsibility is the first step to leading others

Identify barriers that prevent self-awareness and personal development

Apply a courageous self-questioning process to overcome frustrating workplace challenges

Make It Personal

Recognize that you’re in the relationship business

Build rapport: Tap in to what people really care about

Commit to strengthen strategic relationships

Coach for Performance

They want you—harness the value of effective coaching

Learn and practice a proven coaching process as an effective development tool

Choose constructive coaching to create a culture that promotes team growth and development

 

Lead Without Authority

Grow confidence in your role as a leader throughout your company (authority is overrated)

Determine the qualities of an influential leader

Gain buy-in by giving others a voice

Ensure that your goal at negotiating isn’t to win; it’s to partner

 

Confidently Handle Conflict & Preserve Relationships

Apply tools to help gain understanding, hold others accountable, and offer effective apologies

Build loyalty and commitment by recognizing the positive actions of others

Utilize conflict as a source of learning and growth

Effectively Lead a Remote Team

Explore fundamental leadership principles for creating a highly-engaged team

Intentionally strengthen relationships and build trust

Collaborate for clear expectations and mutual accountability

Thrive & Guide Others Through Change

Understand the difference between change and transition

Consider the emotional response to change

Embrace a process to guide yourself and your team through ongoing change

Your Feedback Process:Apply Constructive Coaching

Determine why constructive criticism doesn’t work

No news is bad news

Apply strategies for making feedback stick

Master the Art of High Impact Communication

Connect Through Conversation Skills

Apply a process to build rapport with anyone, anytime, anywhere

Practice the art of strategic listening

Select the right tool for the results you’re after (cure the overuse/misuse of technology)

 

Guide Through Facilitation Skills

Identify key qualities of a successful facilitator

Discover the art and science of questions: “Never tell them what you can ask them”

Effectively guide a team from big idea to tangible action steps

 

Persuade Through Presentation Skills

Learn how to capture the attention of your audience

Utilize a 5-step process to persuade your audience to take action

Re-engage your audience throughout your message

CUSTOMER EXPERIENCE: GAIN REPEAT BUSINESS & REFERRALS THROUGH LOYALTY

Reinforce the Essence of Loyalty

Walk a mile in their shoes, understand your customer’s experience

Build a customer-centric culture by applying the Top 10 Loyalty Principles

Listen to the customers and they’ll tell you how to keep them

Execute a Loyalty Process

Understand the customer’s point of view—what are they’re thinking, feeling, and experiencing at each step of the process

Develop best practices for each step of the customer process

Uncover and resolve hidden “gaps” within the experience

Ensure Loyalty by Strengthening Relationships

Build rapport—the foundation of relationships

Communication, communication, communication: It’s the thread that connects all the loyalty links

Operate under the truth that people do business with those they like, respect, and trust

Establish Credibility by Solving Problems

Change the way you view complaints

Practice a process to effectively handle complaints

Communicating meaningful apologies, not meaningless clichés