powerful Workshop Topics
If learning isn’t fun, you’re doing it wrong.
Engage! Fundamental Tools for Highly Effective Leaders & Managers
Lead Thyself
Understand why self-responsibility is the first step to leading others
Identify barriers that prevent self-awareness and personal development
Apply a courageous self-questioning process to overcome frustrating workplace challenges
Make It Personal
Recognize that you’re in the relationship business
Build rapport: Tap in to what people really care about
Commit to strengthen strategic relationships
Coach for Performance
They want you—harness the value of effective coaching
Learn and practice a proven coaching process as an effective development tool
Choose constructive coaching to create a culture that promotes team growth and development
Lead Without Authority
Grow confidence in your role as a leader throughout your company (authority is overrated)
Determine the qualities of an influential leader
Gain buy-in by giving others a voice
Ensure that your goal at negotiating isn’t to win; it’s to partner
Confidently Handle Conflict & Preserve Relationships
Apply tools to help gain understanding, hold others accountable, and offer effective apologies
Build loyalty and commitment by recognizing the positive actions of others
Utilize conflict as a source of learning and growth
Effectively Lead a Remote Team
Explore fundamental leadership principles for creating a highly-engaged team
Intentionally strengthen relationships and build trust
Collaborate for clear expectations and mutual accountability
Thrive & Guide Others Through Change
Understand the difference between change and transition
Consider the emotional response to change
Embrace a process to guide yourself and your team through ongoing change
Your Feedback Process:Apply Constructive Coaching
Determine why constructive criticism doesn’t work
No news is bad news
Apply strategies for making feedback stick
Master the Art of High Impact Communication
Connect Through Conversation Skills
Apply a process to build rapport with anyone, anytime, anywhere
Practice the art of strategic listening
Select the right tool for the results you’re after (cure the overuse/misuse of technology)
Guide Through Facilitation Skills
Identify key qualities of a successful facilitator
Discover the art and science of questions: “Never tell them what you can ask them”
Effectively guide a team from big idea to tangible action steps
Persuade Through Presentation Skills
Learn how to capture the attention of your audience
Utilize a 5-step process to persuade your audience to take action
Re-engage your audience throughout your message
CUSTOMER EXPERIENCE: GAIN REPEAT BUSINESS & REFERRALS THROUGH LOYALTY
Reinforce the Essence of Loyalty
Walk a mile in their shoes, understand your customer’s experience
Build a customer-centric culture by applying the Top 10 Loyalty Principles
Listen to the customers and they’ll tell you how to keep them
Execute a Loyalty Process
Understand the customer’s point of view—what are they’re thinking, feeling, and experiencing at each step of the process
Develop best practices for each step of the customer process
Uncover and resolve hidden “gaps” within the experience
Ensure Loyalty by Strengthening Relationships
Build rapport—the foundation of relationships
Communication, communication, communication: It’s the thread that connects all the loyalty links
Operate under the truth that people do business with those they like, respect, and trust
Establish Credibility by Solving Problems
Change the way you view complaints
Practice a process to effectively handle complaints
Communicating meaningful apologies, not meaningless clichés