What are you talking about?

With excitement they reported, "We had the best conversation...for the first time in years, we didn't talk about business."

 When we allow customer interactions to move beyond the invoice and become more human, the difference is palpable.

 The best conversations don’t show up when we’re on auto-pilot. They require the courage to be thoughtful and vulnerable.

For the first time in years, we could have the courage to talk about our:

 Dreams.

 Failures.  

 Victories.

 Pain.

 Fears.

 Families.

 Faith.

 What if we engaged in more conversations that were meaningful and memorable?

 Why wait until we're left thinking, I wish we could have talked about…

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