Guilty of customer disservice?
I listened to it replay over and over and over again.
So many times, I could recite it from memory…
Word. For. Word.
All customer service professionals are still assisting other customers.
Please remain on the line for the next available service professional.
You couldn’t help hearing that in a monotone automated voice, could you?
When did this happen?
Surely customers have never demanded the half-dozen keypad options that lead to nowhere.
Elaborate computer generated voices that force us into a game of 20-questions, never has been, or ever will be, a meaningful customer service experience.
Call it what it is: Customer Disservice.
Disservice leads to dissatisfaction, and a dissatisfied customer is on the lookout to purchase what you offer from someone else.
Seize this opportunity to distance yourself from the hollow hype that proclaims, “buy from us, we’re different.”
Instead… be different.
If you don’t like talking to robots, you can bet your customers don’t either.